Do I need an account or the app?
No. Everything works on this page in your browser. Giving your name is optional: leave it blank and the artist sees "Anonymous".
How do free requests work?
The artist chooses how many free requests each listener gets in a set. Some sets have none, and some make every request free. The bar at the bottom of the page shows how many you have left. If the artist has limited free requests to the venue, the page asks for your location to check you are there. Requests with a tip work from anywhere. The artist sets the smallest tip for a request, never less than $2.
When am I charged for a request with a tip?
A song from the setlist joins the queue straight away, and you are charged then. A song you type in may need the artist to accept it first. Until they do, your payment is only held on your card or PayPal account, not charged. If the artist declines it, or the set ends before they answer, the hold is released. Your bank may show it as pending for a few days before it disappears.
What if my song isn't played?
Once your request is accepted and charged, the tip goes to the artist, even if the song ends up not being played. Only the artist can refund it (see below).
What is a bump?
The queue puts songs with bigger tips first. A bump adds to the tip on an accepted song, so it moves up. It starts at $1 and you are charged at once. A bump is not refunded if the song is later declined or not played, or if the set ends.
What does "Push up" do?
It moves a song up one place, past a song with the same tip, and uses one of your free requests. It cannot move a song past one with a bigger tip. To do that, bump it.
Can I tip without requesting a song?
Yes. Use the Tip button at the bottom of the page, at any time, even before the set starts or after it ends. Tips start at $2 and you are charged at once.
Why is there a processing fee?
The card or PayPal processing fee is added on top of your tip. For a card, the page shows the fee and the total before you pay. For PayPal, the total is shown in the PayPal window before you approve it.
How can I pay?
By card, or with PayPal. Venmo appears with PayPal where Venmo is available.
Can I get a refund?
Payments are refunded by the artist, from their app. Ask them first. If you cannot reach them, email support@sunsumlive.com before disputing the charge with your bank, and we will try to help.
Why can't I request a song right now?
Requests open when the set starts, so refresh the page once it has. The artist may also have paused requests for a while. If your free requests are used, or you are away from the venue, a request needs a tip.
The page says this QR code isn't active anymore.
The artist has replaced that code. Scan the code at the venue again, or ask the artist for their new link.
The page won’t load or keeps spinning.
The page needs an internet connection. If the signal is weak where you are, try the venue’s Wi-Fi, then scan the code again.
What does "Tell the artist" send?
One of a few fixed notes, like "A bit louder", and nothing else. The artist sees how many people sent each note, never who. You can send each note once every 10 minutes.
What happens to my location?
It is only asked for on sets limited to the venue, to check you are there. Your browser asks your permission first. It is kept with any request you send and deleted after 30 days. See the Privacy Policy for more.